Shipping policy
Shipping Policy
Processing Time:
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time:
Standard delivery typically takes 5–10 business days, depending on your location and local courier services. Delivery times may vary during peak seasons or due to factors beyond our control (e.g., customs delays, weather conditions, or carrier issues).
Shipping Confirmation & Tracking:
Once your order has been shipped, you will receive a confirmation email with your tracking number and instructions on how to track your package. Please allow up to 48 hours for tracking information to update.
Shipping Costs:
Shipping fees are calculated at checkout based on your location and selected delivery method. We occasionally offer free shipping promotions, which will be clearly displayed on the website when available.
International Shipping:
We currently ship to select countries. International orders may be subject to customs duties, taxes, or import fees imposed by your country’s regulations. These charges are the customer’s responsibility.
Lost or Damaged Packages:
If your order arrives damaged or is lost in transit, please contact info@vitaforwell.com within 7 days of the estimated delivery date. We’ll investigate and, if confirmed, arrange for a replacement or refund.
Order Changes & Address Updates:
Once an order has been processed, we cannot guarantee that address changes or cancellations can be made. Please review all order details carefully before confirming your purchase.
Contact:
For any questions about your order or shipping status, please reach out to us at info@vitaforwell.com